Privacy Policy

Loadup is committed to protecting its visitors’ and Users’ privacy. The following Privacy and Cookie Policy outlines the information Loadup may process and how we may use that information to better serve visitors and Users while using our website (the ‘Website’) our mobile customer application (the ‘App’) and our on-demand services (collectively the “Service”). Please review the following carefully so that you understand our privacy practices.This Privacy and Cookie Policy was last changed on February 11, 2018.If you have questions about this Privacy and Cookie Policy, please contact us at 3embed@gmail.com1. DEFINITIONS
“User” means a person who has signed up and is registered with Loadup for the use or potential use of the Service.
“Partner” means the party having sole responsibility for the driving transportation service.“Driver” means the person who is an employee or business partner of, or otherwise retained by the Partner and who provides the ride to the User.‘Vehicle’ means a vehicle that is owned and/or used by a Partner to provide the ride or to provide other services.2. GENERAL
CHILDREN UNDER THE AGE OF 18 Loadup cares about the safety of children. Because the Service is not directed towards children under 18, they are not allowed to register with or use the Service, or provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.3. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
3.1 TECHNICAL AND FUNCTIONAL MANAGEMENT OF THE WEBSITE AND APPWhen you visit our Website, our website administrator’s process technical data such as your IP- address, visited WebPages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your Loadup to allow us to provide you with an enhanced experience. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner.For this purpose we also use cookies. See paragraph 8 for our cookie policy.When you use our App, we also process technical data such as your IP-address, Device ID or MAC- address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the App, resolve technical difficulties, and provide you with the correct and most up to date version of the App and to improve the function of the App.3.2 CUSTOMER SERVICEWhen you register as a User, we will collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, and your credit card number, expiry date and security code.We will use your contact details to send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. We will use your registration information to create and manage your Loadup account. We may deactivate your account if we suspect that you use our App to commit fraudulent or illegal acts or if you violate our terms of use.3.3 ENHANCING YOUR Loadup EXPERIENCELoadup INFORMATION
When you use the App through your mobile device, and only if you have consented thereto, we will track your Loadup information, on a real time basis only. We use this information to allow you to view the Drivers in your area that are close to your Loadup, set your pick up Loadup and send it to the requested Driver, and see the requested Driver approaching on a map in real time. We may also use this real-time Loadup information to address user or driver support, technical, or business issues that may arise in the course of your use of the App. If you contact Loadup customer service while on a ride, and it is necessary to use your real-time Loadup information to address your question, our support personnel will seek your consent before consulting your real-time Loadup. In addition, your choice to use some of the features of the App during the ride, for example, ‘Share my Ride’ will allow you to share your Loadup information with those persons with whom you choose to share such information.You can also decide to share your estimated time of arrival (ETA) with one of your contacts. In that case the App will automatically send your contact a one-time text message from your contact list informing him or her of your ETA.If you do not consent to the tracking of your Loadup, you will still be able to use the basic features of the App. You may at any time withdraw your consent in your Loadup account. Further, you can turn the Loadup tracking off at the device level, also temporarily. Your mobile device informs you when Loadup is tracked by displaying the GPS arrow icon.If you are traveling in a Vehicle, we will collect the Driver’s Loadup information from the Driver’s mobile device. Because you are travelling in the Vehicle, this means we will also indirectly collect your Loadup information. This information is necessary to calculate your fare, send you a receipt showing the route of the ride, allow you to view your trip history in your Loadup account, and handle complaints from you or Drivers. We will also use the Driver’s Loadup information in an anatomised and aggregated form in order to generate statistical information and management information and to provide you with increased App functionality.
3.4 PROCESSING PAYMENTSWhen you register as a User, your credit card information is provided to our payment processing provider in order to process payments for your requests or rides. Loadup itself only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number and (for the US) your zip code. We use this information to prevent fraud.3.5 MARKETINGLoadup may use your contact details to send you general updates regarding Loadup news, special offers and promotions. You may at all times opt-out of receiving these updates.3.6 GENERATING MANAGEMENT INFORMATION AND STATISTICAL DATALoadup uses your personal data in an anonymized and aggregated form to closely monitor which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.3.7 ADMINISTRATING JOB APPLICATIONSIf you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as resume and gender. We use the information collected within this area of the Website to register and process your application, to determine your qualifications for the position for which you have applied and to contact you.3.8 TELL-A-FRIENDIf you choose to use our referral feature in the App to tell a friend about our Service, you will be prompted to enter your friend’s email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. We do not store your friend’s data.3.9 ADMINISTRATING PUBLIC FORUMSThe Website and the App may offer publicly accessible blogs and community forums. We will use your personal data such as your name, email address, the messages or content you choose to post to administrate and provide you with these services. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at OUR DISCLOSURE OF YOUR INFORMATION
We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide Loadup information to our Drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.Loadup will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.5. YOUR RIGHTS
As a user, you have the right to information regarding your personal account, including information that you’ve provided to us and information regarding each ride requested via the App. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at . We will respond to your access and/or correction request within four weeks. You may also amend your personal details and withdraw any given consent using your Loadup account.6. RETENTION
Unless specified otherwise in this Privacy and Cookie Policy, we will retain your information until you cancel your Loadup account, or until your Loadup account has been inactive for a year. If you wish to cancel your Loadup account or request that we no longer use your information to provide you services, please contact us at Upon expiry of the one year period of inactivity, we will alert you and give you two weeks to re-activate your Loadup account or retrieve any personal information you want to keep. After deletion of your account we will anonymize your data, unless these data are necessary to comply with a legal obligation or resolve disputes.7. SECURITY
Loadup has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the Loadups where data are stored.However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Loadup is at your own risk. We recommend that you do not disclose your password to anyone.8. COOKIE POLICY
The Website uses “cookies”. A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.THE WEBSITE USES THE FOLLOWING COOKIE CATEGORIES:Essential: Loadup uses cookies necessary to enable or enhance certain functionality of the Website, such as recalling your recent actions on the Website or remembering your Website settings. If you have cookies disabled in your browser, these cookies will be blocked. Non-essential: Loadup uses Google Analytics’ cookies. If you have cookies disabled in your browser, these cookies will be blocked. Google Analytics is a web analysis service that is offered by Google Inc. Google Analytics uses cookies to analyze the usage of the Website by Users to give Loadup an insight in the way Users use the Website. You can find more information on Google Analytics here.9. CHANGES IN THIS PRIVACY POLICY
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email and by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.10. CONTACT LIST
10.1 when you request transportation via your use of the App, we provide your first name, last name, and mobile number to the Driver/Partner who accepts your request for transportation so that the Driver may contact and find you. We gain the access to your contact list whilst you are booking a ride for a user in your contact list.10.2 PHOTO
if you choose to upload a photo to your Loadup account, your photo will be viewable by the Driver who is picking you up so that the Driver is able to verify your identity. You may remove or replace your photo at any time by logging into your account on the Website.10.3 TELEPHONE NUMBER AND PUSH NOTIFICATIONS
If you have requested a ride through the Website or the App, from the time that your ride request is accepted by the Driver, until you reach your destination, you and the Driver will have the ability to contact each other, via the mobile phone used to request the ride. During that time and only if you have consented we will send you push notifications to your mobile phone to let you know if the Driver is on his way to your Loadup and again when he has arrived at your Loadup. To send you push notifications we will process your telephone number. If you do not want to receive push notifications you can always withdraw your consent by changing your settings via the settings page of your mobile telephone.

Owner and Data ControllerI'm 3embedTechnologies  - RBI Colony 10th cross road, bengaluru, 560019Holder's contact email:  rahul@appscrip.coKinds of Data collectedAmong the types of Personal Data that this Application collects, by itself or through third parties, there are: geographic location; Approximate location permission (in non-continuous mode); Permission for calls; Phone permission; Camera permission, no storage or recording.Complete information regarding each category of Personal Data that is collected is provided in the sections of this privacy policy dedicated to that purpose or through specific explanatory texts that are displayed before the collection of said Data.
Personal Data may be freely provided by the User or, in the case of Usage Data, will be collected automatically when using this Application.
All the Data requested by this Application are mandatory and the refusal to provide them may make it impossible for this Application to proceed with the provision of the Service. In cases where this Application specifically indicates that certain Data is not mandatory, Users are free not to communicate such Data without this having any consequence on the availability or operation of the Service. Users who have doubts about what Data is mandatory can contact the Owner.
The use of Cookies - or other tracking tools - by this Application or by the owners of third-party services used by this Application is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookies Policy, if available.The User assumes responsibility for the Personal Data of third parties that is obtained, published or shared through this Application and hereby declares that he has the consent of said third parties to provide said Data to the Owner.Method and place of treatment of the Data collectedTreatment ModalitiesThe Owner will treat the Data of the Users in an appropriate manner and will adopt the appropriate security measures to prevent unauthorized access, disclosure, alteration or destruction of the Data.
Data processing will be carried out using computers and/or IT tools, following procedures and organizational modalities strictly related to the stated purposes. In addition to the Owner, in some cases the Data may be accessed by certain categories of authorized persons, related to the operation of this Application (administration, sales, marketing, legal department and systems administration) or external contractors who provide services to the Owner (such as such as external providers of technical services, courier companies, hosting companies, IT companies, communication agencies) that will be appointed by the Owner as Treatment Managers, if necessary. An updated list of said persons may be requested from the Holder at any time.Legal basis of the TreatmentThe Owner may process the User's Personal Data, if one of the following conditions is met:When Users have given their consent for one or more specific purposes. Notice: Under several different laws, the Owner may be authorized to process Personal Data until the User objects to it ("opt-out"), without the need for consent or any other legal basis. However, this will not apply when the processing of Personal Data is subject to European regulations on the protection of Personal Data;When obtaining Data is necessary for the fulfillment of a contract between the User and/or any other pre-contractual obligation of the same;When the treatment is necessary for the fulfillment of a legal obligation that must be fulfilled by the User;When the treatment is related to a task carried out in the public interest or in the exercise of official powers granted to the Holder;When the treatment is necessary for the purpose of a legitimate interest pursued by the Owner or a third party.In any case, the Holder is at your disposal to define the specific legal bases that apply to the treatment and in particular, if the collection of Personal Data is a contractual or statutory requirement or a necessary requirement to formalize a contract.PlaceThe Data is processed in the offices of the Holder, as well as in any other place where the parties involved in said treatment process are located.
Depending on Users' location, Data transfers may involve the transfer of Users' Data to a country other than your own. For more information on the place of processing of such transferred Data, Users may refer to the section containing the details on the processing of Personal Data.Users will also have the right to know the legal bases of Data transfers to another country outside the European Union or to any international organization that is governed by International Public Law or that is made up of two or more countries, such as the UN, and also know the security measures taken by the Owner to safeguard their Data.

In the event that such a transfer of Data takes place, Users may obtain more information by consulting the relevant sections of this document or requesting it from the Owner, through the contact information that appears in the contact section.Storage periodPersonal Data will be processed and kept for the time necessary and for the purpose for which they were collected.Therefore:The Personal Data collected for the formalization of a contract between the Holder and the User must be kept as such until said contract has been fully formalized.The Personal Data collected in the legitimate interest of the Owner must be kept for the time necessary to fulfill said purpose. Users can find specific information related to the legitimate interest of the Owner by consulting the relevant sections of this document or by contacting the Owner.The Holder may keep the Personal Data for an additional period when the User gives his consent to such treatment, provided that said consent remains in force. In addition, the Holder will be obliged to keep Personal Data for an additional period whenever it is required to comply with a legal obligation or by order from the authority.

Once the retention period has ended, the Personal Data must be deleted. Therefore, the rights of access, modification, rectification and data portability cannot be exercised once said period has expired.Purpose of the Treatment of the Data collectedThe Data relating to the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as for the following purposes: Interactions based on location and Permissions on devices to access Personal Data.Users can find specific information on the Personal Data used for each purpose in the section “Detailed Information on the Processing of Personal Data”.Permissions on devices to access Personal DataDepending on the User's specific device, this Application requires certain permissions to access Data on the User's device, as described below.By default, the User must grant these permissions before the information in question can be accessed. After granting the permission, the User may revoke it at any time. To revoke these permissions, Users may use the configuration options of the device or contact the Owner to obtain their help through the contact information that appears in this document.
The specific procedure for controlling application permissions may depend on the User's device as well as the software used.It should be noted that the revocation of such permissions may affect the proper functioning of this Application.If the User grants any of the permissions listed below, he authorizes this Application to process the corresponding Personal Data (eg access, modify or delete them).Approximate location permission (in non-continuous mode)It is used to access the location of the User's device. This Application may collect, use and share User's location data to provide location-based services.
The geographic location of the User is determined on a non-continuous basis. This means that it is impossible for this Application to find out the approximate location of the User on a continuous permissionIt is used to access a series of typical features associated with telephony. This allows, for example, "read-only" access to the "phone status", which means that it allows access to the phone number of the device, updated information about the mobile phone network or the status of any call in grade.Camera permission, no storage or recordingIt is used to access the camera or to capture images and make video recordings from the device.
This Application does not store or record the images or videos produced by the permissionIt is used to access a number of typical features associated with telephony.Detailed information on the Treatment of Personal DataPersonal Data is collected for the following purposes and using the following services:Location-based interactionsPermissions on devices to access Personal DataThe rights of the UsersUsers may exercise certain rights regarding the processing of Data by the Owner.Especially, Users have the right to do the following:Withdraw your consent at any time.  Users have the right to withdraw their consent when they have previously granted it for the processing of their Personal Data.Objection to the processing of your Data.  Users have the right to object to the processing of their Data if such processing is carried out on a legal basis other than consent. For more information, please refer to the corresponding section below.Access to your Data.  Users have the right to know if their Data will be processed by the Owner, to obtain information on certain aspects of the treatment, in addition to obtaining a copy of the Data subject to treatment.Verify and request modification.  Users have the right to verify the accuracy of their Data and request that they be updated or corrected.Restrict the processing of your Data.  Users have the right, in certain cases, to restrict the processing of their Data. In this case, the Owner will process your Data for the sole purpose of storing them.Erase or remove Personal Data.  Users have the right, in certain cases, to obtain the elimination of their Data by the Owner.Receive your Data and transfer it to another person in charge.  Users have the right to receive their Data in a standard, structured, mechanically readable format and, if technically possible, to have it transferred to another person in charge without any impediment. This provision will be applicable provided that the Data has been processed through automated means and that the processing is based on the User's consent, on a contract to which the User is a party or that appears in the pre-contractual obligations thereof.Make a complaint.  Users have the right to file a claim with the competent authority for the protection of personal data.Details on the right to object to treatmentWhen the processing of Personal Data is of public interest, in the exercise of official powers granted to the Owner or due to a legitimate interest of the Owner, Users may oppose such processing by explaining a reason in relation to their particular situation to justify their objection.Users should know that, however, if their Personal Data is processed for commercial purposes, they may object at any time to such processing without the need for justification. In order to know if the Personal Data of the Users is being processed by the Holder for commercial purposes, they should consult the relevant sections of this document.How to exercise these rightsAny request to exercise the rights of the User can be addressed to the Owner through the contact information provided in this document. These requests will be processed by the Holder free of charge as soon as possible and always within a period of one month.Additional information on the collection of Data and its treatmentLegal defenseThe User's Personal Data may be used for the legal defense of the Holder before a court or in the judicial phases prior to a possible lawsuit arising from the inappropriate use of this Application or the related Services.
The User declares to be aware that the Owner may be required by public authorities in order to reveal Personal Data.Additional information about the User's Personal DataIn addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services or the collection and processing of Personal Data.System log and maintenanceFor reasons related to operation and maintenance, this Application and any other service, provided by third parties, that is used, may collect a system log; that is, files that record the interaction with this Application and that may contain Personal Data, such as the User's IP address.Information not contained in this privacy policyAdditional information on the collection and processing of Personal Data may be requested from the Owner at any time. Contact information is indicated at the beginning of this document.How “Do Not Track” requests are processedThis Application does not allow “Do Not Track” requests.
To determine whether any of the third-party services you use accept "Do Not Track" requests, please review their privacy policies.Modification of this privacy policyThe Owner reserves the right to modify this privacy policy at any time, notifying Users through this page and, if possible, through this Application and/or, if technically and legally possible, notifying Users directly. , in case the Holder has the necessary contact information for this purpose. It is strongly recommended that you check this page frequently, referring to the date of the last update indicated at the bottom of the page.

In the event that the changes affect the treatment activities carried out based on the User's consent, the Owner must obtain, if necessary, the User's new consent.
Definitions and legal referencesPersonal Data (or Data)Personal data is any information that, directly, indirectly or in relation to other information – including a personal identification number – allows the identification of a natural person.Usage DataThe information collected automatically by this Application (or by third-party services used by this Application), may include: the IP addresses or domain names of the computers used by the User who connects to this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method used to make the request to the server, the dimensions of the file obtained in response, the numerical code indicating the status of the response from the server (successful result, error, etc.), the country of origin, the characteristics of the browser and the operating system used by the visitor, the various time coordinates of the visit (for example, the time spent on each of the pages) and the details relating to the itinerary followed within the Application ,with special reference to the sequence of pages consulted, to the parameters related to the operating system and the User's computer environment.UserThe individual using this Application, who, unless otherwise indicated, must coincide with the Data Subject.InterestedThe natural person to whom the Personal Data refers.Data Processor (or Data Supervisor)The natural or legal person, public administration, agency or any other institution, which processes Personal Data on behalf of the Data Controller, described in this privacy policy.Responsible for the Treatment (or Holder)The natural or legal person, public administration, agency or any other institution, acting alone or jointly with others, determines the purposes and measures of the processing of Personal Data, including the security measures related to the operation and use of this App. Unless otherwise specified, the Data Controller is the Owner of this Application.This applicationThe means through which the User's Personal Data has been collected and processed.ServiceThe service provided by this Application, as described in the definitions and legal references (if available) and on this page or application.European Union (or EU)Unless otherwise stated, all references to the European Union in this document include all current Member States of the European Union and the European Economic Area.Legal informationThis privacy policy has been drafted based on the provisions of multiple legislations, including Arts. 13 and 14 of Regulation (EU) 2016/679 (General Data Protection Regulation).This privacy policy applies only to this Application, unless otherwise stated herein.
Owner and Data ControllerI'm 3embed Technologies  - RBI Colony 10th cross road,, bengaluru, 560019Holder's contact email:  rahul@appscrip.coLast revision: November 19, 2021

Streamline your fleet operations with our comprehensive truck management system, designed to optimize routes, manage documents, and increase efficiency.

©2023 Loadup. All rights reserved